No getting notifications

[alplym]

Set up Fitbit Versa with Huwaei P10 , notifications worked ok for a couple of days then stopped. Red note saying restart phone, tried but issue not resolved. Did full reset, reinstalled Fitbit app, again fine for 24 hours then notifications stopped with same note saying phone restart required. Any thoughts ideas please

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello @alplym, welcome to the Fitbit Community. Sorry for the late reply. 

Thank you for sharing what you've been experiencing with your Versa not receiving notifications. I was able to confirm that the Huawei P10 is indeed listed here as a compatible device with the Fitbit app and you should receive notifications.  

Before considering other options, please make sure to check all the necessary requirements and if you already tried all the steps listed here to resolve problems with notifications. 

Please keep me posted on the outcome. 

[alplym]

It seems to be occurring at random times. If I turn off notifications on the app, restart my phone then restart notifications it all works ok. Bit of a pain having to keep doing this though.

[DavideFitbit]

Thank you for your reply @alplym and for sharing these details. 

As an alternative, please try to disable the notifications and set them up again following these steps.  

Let me know if you continue to experience the same behavior. 

[Alplym69]

Thanks for the info, followed instructions and all working correctly many thanks

[DavideFitbit]

Excellent, that's good news, thank you for the update @Alplym69.