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No internet connection message.

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‎04-04-2019 10:37

‎04-04-2019 10:37

My Versa continues to show "no internet connection" when I try to open clock faces, apps, etc.  I am positive that my internet is connected.  I have tried turning the versa off, the bluetooth off, the phone off, but nothing helps.  I am using a Samsung 8 phone.

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‎04-04-2019 10:45

‎04-04-2019 10:45

I always see that message quickly, then in a few seconds the message goes away and I can proceed.  Have you tried to proceed as if you hadn't gotten the error message?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-04-2019 12:37

In response to JohnnyRow

‎04-04-2019 12:37

I usually get the message and hit "retry" a time or two.  Maybe I'm not waiting long enough for it to connect.  It's really frustrating.  

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‎04-04-2019 17:58

‎04-04-2019 17:58

i have this same message and have already tried unpairing, repairing, rebooting my phone. the bluetooth shows the versa but won't connect and I'm wondering if it's related to the outage the web page banner is referring to?

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‎04-04-2019 18:12

‎04-04-2019 18:12

My wife's Versa always gets that message the first time she launches the app on her LG G6 but hitting refresh it seems to connect.  My Charge 3 and my LG G7 ThinQ doesn't have the same problem BUT today we both can't sync due to the FitBit site having issues.

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‎04-06-2019 08:31

In response to oSanders6

‎04-06-2019 08:31

Same here.  Today I even had trouble pairing it with my phone.  It really shouldn't be this difficult!  

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