help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No longer charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-25-2020 17:15

‎02-25-2020 17:15

I had an issue with my watch not holding a charge and I did a hard reset on it a few weeks ago. It seemed to be working fine! My Fitbit died two days ago and when I plug it up to the charger it won’t charge. I have tried several outlets in my house as well as a few different Fitbit chargers. My Fitbit is less than a year old. Is there anything I can do to fix it? 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-25-2020 17:25

‎02-25-2020 17:25

Good luck. I just got a brand new one delivered today. Went through the 2 hour update and sync only to find out it won't  charge. Talked to customer support and they said its faulty. Send it back and they'll send a new one... 10 to 20 days after I send the faulty one out. As many replacements as I'm seeing on brand new or dang near new versa 2's, you would think they would have this figured out already. My 3 year old Alta works better than this. Fully regretting my choice to upgrade.

Best Answer
0 Votes