help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No notifications showing on Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2019 09:24 - last edited on ‎07-24-2019 16:54 by Fitbit Moderator

‎07-23-2019 09:24 - last edited on ‎07-24-2019 16:54 by Fitbit Moderator

I've been having issues for 2+ MONTHS. I am not getting any notifications on my Versa. I have synced, done all the trouble shooting, turned it on and off, literally everything. At least 3 times now. I have called FitBit too and they keep telling me it's an 'app' issue with IOS users and that they have no idea when it's going to be done and will not even give me a new one to see if it may be my watch as well. I have friends that are having no problem with theirs. I can't even swipe down to see notifications anymore. All it does is track my fitness and sleep, and if I knew this was going to be the issue I would have stayed with my Charge. Anyone else had these issues and resolved it on their own? 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-24-2019 16:59

‎07-24-2019 16:59

@keppert, welcome! It's nice to have you on board!

 

Let me help you with your Versa's notifications and thank you for troubleshooting this issue. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Additionally you could try a factory reset on the Versa. You will need to set it up after this.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-26-2019 07:02

In response to AlvaroFitbit

‎07-26-2019 07:02

I’ve tried both and nothing works.
Best Answer
0 Votes