02-21-2020 15:38
02-21-2020 15:38
Hi my sleep score and a detailed report are not showing. I’ve logged out and logged in and still nothing, and it was more than 3 hours?
02-22-2020 01:05
02-22-2020 01:05
Let's open the app, tap on the sleep tile, now tap a sleep in question. Directly under the graph, found on the next page, should have your answer as to why.
02-22-2020 05:08
02-22-2020 05:08
Just got my Fitbit. Got Sleep score first 2 nights. 3rd night No Score. Thought the problem was I needed Premium. Bought Premium @$80annual. 4th night STILL no Sleep Score.
02-22-2020 18:59
02-22-2020 18:59
First step @SunsetRunner is to check the sleep record and see if Fitbit has anything to say about simple sleep. See my screen shot above.
02-23-2020 04:58
02-23-2020 04:58
I am having the same problem
02-23-2020 06:49
02-23-2020 06:49
I contacted the support chat.
They had me go into my Versa and turn off the heart rate and turn back on and had me restart my Versa 2.
They also followed up with an email and sent this helpful link.