No windows 7 compatibility

[Vandy1985]

I was so excited to get the versa for my birthday and leave my phone at home when I run... until I tried to set up the music on work laptop which is windows 7... no support for the versa on windows 7....  I cant begin to explain my frustration. I called fitbit customer service to see if there is some kind of work around to find out there is not one and the customer service rep stopped talking when I voiced my frustration over her suggesting I get windows 10, no response from her for almost 30 seconds and call had not gotten disconnected  ... I don't have the money for a new laptop..  

There really should be support for more then 1 operating system, not everyone can afford to upgrade every device they own every time a newer model or version is released.

[SunsetRunner]

Hi @Vandy1985 . Sorry about your experience. There is a way to get music from a Windows 7/8 computer to your Versa. Tap here for instructions on how to download the Fitbit Connect App to your PC. 

There are a couple other, easier ways to approach the music issue. 

• For information on how to use the Deezer app  to download playlists to your watch, see How do I listen to Deezer playlists on my Fitbit watch?
  
  If you live in the United States, you can also use the Pandora app to download stations to your watch. For more information, see How do I listen to Pandora stations on my Fitbit watch?

[LZeeW]

Hello @Vandy1985 and a warm welcome.  So sorry to read about your exasperating situation with the customer service rep.  Sadly, the Versa operating system is not compatible with Windows 7, only Windows 10.  Do you have a compatible smartphone or tablet?  With some android phones, the app still might work, even if the phone is not on the list.  There are just so many android phones out there -- it's hard for the engineers to keep up.