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Not Detecting Sleep

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‎09-04-2018 10:36

‎09-04-2018 10:36

Hello,

 

A few week's ago, I purchased a Fitbit Versa and it wasn't detecting my sleep accurately. It was telling me I had fallen asleep 4 hours after I had actually gone to bed. I got a full refund and left it a few weeks. 

Again, I felt like I was missing out so yesterday I purchased another Fitbit Versa. This time, the special edition one. I fully charged it yesterday and wore it from around 6pm, and kept it on during bed time as well. We went to bed at 10pm as always. When I checked my sleep tracking this morning it told me I only fell asleep at 1:34am. My awake time was completely accurate, however. 

 

Just wondering if anyone knows why this would be? 

Thanks!

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‎09-04-2018 11:00 - edited ‎09-04-2018 11:19

‎09-04-2018 11:00 - edited ‎09-04-2018 11:19

Hello @JimmyDB92

Try a few tips @AlessFitbit posted below. 

 Tips

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


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