Not connecting 😕

[Lealap]

Got a versa yest set up Al OK saying I'm paired and WiFi was connected OK.... But it won't connect... Tried loads still no joy.. Any ideas??? 

[NellyG]

Hi @Lealap What phone are you using? It sounds unusual. 

[Lealap]

It's a Huawei p20.... Let's me know calls r cumin thru 2 said it was
connected 2 my WiFi 2 but its not

[NellyG]

The P20 is not on the Supported Devices List  and that could well be why you are having problems. 

Try all the suggestions in THIS Help Artcle on syncing issues. If youbare still having problems tjen maybe try Customer Support and see if they can help you 

Fitbit Support  

[Lealap]

Sorry its a p30

[NellyG]

That one is on the list so it should work. Try the article i gave a link to and contact Support if your problems continue.