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Not counting steps button doesn’t work

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‎10-21-2020 04:23 - last edited on ‎10-22-2020 10:46 by Moderator Alum

‎10-21-2020 04:23 - last edited on ‎10-22-2020 10:46 by Moderator Alum

Worked when I went to bed now the button when pushed wants to set up Alexa doesn’t display time it did ring for my 5 am alarm. 11 months old not impressed that it died. Anyone else with issues?

 

 


Moderator edit: subject updated for clarity

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‎10-22-2020 10:44 - last edited on ‎12-03-2024 07:50 by Fitbit Moderator

‎10-22-2020 10:44 - last edited on ‎12-03-2024 07:50 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums @victorgarcia, I can certainly help you with this. 

Thank you for sharing that you've been having trouble with the button of the watch and the vibration. 

Could you please provide a few extra details about what you've been experiencing? Do you mean the button is not working at all or that you're not getting the right menu when you press it? 

Regarding the display, I saw you mentioned that it doesn't display the time. Are you able to see anything on the screen? Or what do you see exactly? Is the watch not tracking steps at all or you mean that you've not able to see them on the screen of the watch? 

In the meantime, please make sure that you've tried to complete the restart procedure described here.  

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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