Not receiving Weekly Report email

[DKJAX]

I enjoy receiving the weekly email from Fitbit that recapped the previous week's activity and compared it the prior week.  I have not received that Tuesday morning email for the last couple of weeks. Is this something that Fitbit still provides.

Thank you, 

David K.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @DKJAX, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which phone are you using with your Versa 2? Can you please check if email notifications are enabled on your profile? Please follow the next steps:

1. Go to https://www.fitbit.com/user/profile/notifications 
2. Find Weekly Summary, and make sure email is selected.
3. If it's already selected, please uncheck it and then save the changes. 
4. After the changes are saved, please check once again the Weekly Summary option and save again. 
5. Make sure the setting remains On. 

What you can do for the moment to see your stats is:

1. Signing in to your dashboard.
2. Clicking Log.
3. Selecting Activities.
4. Selecting the date range from the calendar tool in the upper right. Weekly progress reports collect data from Monday through Sunday.

Looking forward to your reply.

[DKJAX]

Ricardo, 

Thank you for getting back to me regarding my weekly summary email issue and thank you for the tip.  I checked the notifications in my profile and it was checked for for email.  I unchecked and saved and then rechecked and saved again.  I will see if I start receiving the email again next week and let you know.

In the past, I received the weekly email on Tuesday morning.  The first time I did not receive the email was on February 16 and I did not receive one this week either.  I also checked my SPAM folder.    

I have an iPhone Xs.

[RicardoFitbit · Accepted solution]

You're welcome @DKJAX, your reply is also appreciated.

Thanks for taking into consideration the steps that were shared on my previous post and for the details that were shared with me, please don't hesitate to contact me back if you don't receive your Weekly Summary email again so I can further investigate and assist you.

I'll be around. Let me know if you have any additional questions.