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‎09-29-2019 07:25

‎09-29-2019 07:25

Ive just bought the versa 2 and the app keeps disconnecting from my watch and I can't receive notifications. I've tired all troubleshooting including unpairing and reinstalling the app. I've managed to get it working a few times but it only works for a few mins and then disconnects again. I've made sure I have all the correct settings on my android too and still noting works. When I go into the app and it tells me restart the phone and still noting works. Is there any suggestions? Extremely frustrating after spending so much money on it 

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‎09-29-2019 07:57

‎09-29-2019 07:57

Hello @Aimz91, welcome to the community forums and congrats on your first post!

 

I'm sorry that you are having trouble with your new Versa 2 but great job trying those troubleshooting steps! Have you tried restarting your Versa by holding the back button for 10 seconds?

 

This help article section may help as it has a few more troubleshooting steps for missing or delayed notifications.

 

Let me know if any of those tips help!

?
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‎09-29-2019 10:27

In response to Cantryboy

‎09-29-2019 10:27

Hey, 

 

Thanks for those tips. I've tried them all including restarting the fitbit and same thing is happening. The red banner on the app in the notifications section still shows 😔 I might see if CS can help

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