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Not receiving notifications-Versa and Versa 2

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‎04-06-2021 17:35 - last edited on ‎04-07-2021 17:39 by Fitbit Moderator

‎04-06-2021 17:35 - last edited on ‎04-07-2021 17:39 by Fitbit Moderator

Just got 2 S8+ a d cannot get fit it to receive messages none whatsoever ever. We tried the pop up in settings  but no go- help please

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎04-07-2021 17:38

‎04-07-2021 17:38

Welcome to the Fitbit Community, @GaryandSherrie.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit devices.

 

Please be aware that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

 

To resolve difficulties with notifications, we recommend following these troubleshooting steps.

 

Whether this doesn't help, you can set up your watch as a replacement device:

 

  1. Tap the Today tab Fitbit logo, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you have any question, please let us know.

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