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Not receiving notifications on Versa 2

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‎09-03-2020 01:27 - last edited on ‎09-08-2020 18:13 by Fitbit Moderator

‎09-03-2020 01:27 - last edited on ‎09-08-2020 18:13 by Fitbit Moderator

Hi. 

Over lockdown in March I got my fitbit versa 2 and I love it but since day one my notifications have never worked. In the app it says I need to reset my phone to access the notifications. I have done this several times. I have uninstalled the app and reinstalled several times, I have even completely restarted both my phone and fit bit but nothing is working. I have tried contacting customer support twice now and they have done nothing! I'm so disappointed as I absolutely love this watch but I bought with the intention of being able to have my notifications. Please help! 

 

Moderator Edit: Clarified subject

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‎09-08-2020 18:10

‎09-08-2020 18:10

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Unfortunately, I do not have access to the information that they provided to you to continue assisting you accordingly.

 

I'll be around if you need anything else.

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