Not receiving notifications since the Android update 6/6/19

[SunsetRunner]

as of this morning 6/6/19 with the new android update.  i no longer am receiving phone or text message updates.  Notice stated Fitbit Versa is no longer compatible, must be a 9 or higher.

I have a Galaxy 8 plus.  I've had a HR, a Blaze, and now a Versa.  I ve had 4 months and now not compatible !?!.   Fitbit we need an updated ASAP.  or refund.

any solutions.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @SunsetRunner.

I am glad to assist you with your concern about receiving notifications on your Fitbit Versa from your Galaxy 8+ phone after the latest Android update. Thank you for being a Fitbit customer.  I would like to confirm that your phone is on the list of supported devices and you should be able to receive notifications. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists.

You can take a look at this page for more information about the warranty policy.

Keep me posted on the outcome!

[ervenger]

i've got the same problem.

rebooted both galaxy s8 and my versa.

reinstalled the fitbit app.

can't even get the test call notification to work... Never had a problem with the Galaxy fit band, seriously considering going back to samsung.

Just fix it please. I rely on the watch's notifications.

[SunsetRunner]

Hi

I ended up resetting back to factory.
Uninstalling versa. Rebooted phone.
Reinstalled everything.
Working good so far. Receiving notifications.


Still need to figure out why it will not connect to wifi.

Thank you

[ervenger]

Thanks for sharing, yes a factory reset and reinstall the app also worked for me. 

better not have to do this everytime android major updates come through.

thanks again

[Copcar270]

I have a Moto Z3 and have had the phone for over a year. Still waiting for Fitbit to make their devices compatible to sync data with new phones. I bought a versa to use and it won't sync because Fitbit seems to be dragging their feet with it. This is going on a year now waiting. MAKE IT COMPATIBLE OR REFUND MY MONEY!!

[GrumpyCyclist]

This is one if the reasons I don't update my Fitbit app too often. It breaks far too many times after an update.

I'm sick of the boilerplate responses too about checking compatibility. They're always MONTHS behind phone releases before adding them, if they ever do, to that list. Compatibility should never be the issue. It's Bluetooth, it's not some mystical magic. There's no reason standard Bluetooth syncing shouldn't work with any phone. They fall back on that compatibility list just to throw the blame onto us for buying the device rather than them for not bug checking appropriately.

[LiliyaFitbit]

Welcome to the Fitbit Community @Copcar270. It's nice to see you around @ervenger, @SunsetRunner and @GrumpyCyclist. I am sorry for the delayed response. 

@SunsetRunner I am glad to hear you were able to resolve the issue. I appreciate your time and efforts. Thank you for sharing your solution for other users experiencing the same issue. Regarding your concern about connecting to Wi-Fi, I recommend checking this help article: How do I connect my Fitbit watch to Wi-Fi? Check the troubleshooting tips if you continue experiencing any difficulty.   

@ervenger I am glad to hear the issue is resolved. Thank you for your time and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

@Copcar270 I appreciate your participation in the Forums and sharing your feedback. Thank you for letting me know that you have a Moto Z3. Our engineering team works really hard to keep up with every new phone and mobile device releases, so our customers can enjoy their trackers to the fullest. I recommend keeping an eye on this page, as it will be listed there when your device is fully supported (https://www.fitbit.com/devices). Syncing difficulty is usually caused by a missing requirement and I recommend checking the troubleshooting instructions from this help article: Why won't my Fitbit device sync? You can find more information about our warranty at this page.

@GrumpyCyclist I really appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving our devices and user experiences.

If you have any questions, feel free to let me know.