Not receiving notifications with Oneplus 6

[Kartheekpalla]

My Fitbit app shows error every time that Notification service not running. A phone restart is required to re-enable notifications on your tracker.

But after restarting of my phone, the problem still remains and not resolved. Now every time phone connectivity lost and I didn't get any notifications from my watch. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Kartheekpalla. I am sorry for the delayed response.  

Thank you for sharing the details of the difficulty you're experiencing with receiving notifications on your watch. I appreciate your efforts to resolve this. Usually a missing requirement is the cause and I recommend checking the following article with useful information for the Android users:  What should I know about using the Fitbit app on my Android device?

You can confirm the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists. 

I'll be around if you need further help!

[Kartheekpalla]

@LiliyaFitbit Thank you for your response. Same problem after following the above steps. Seems like everything is working but unfortunately only for a few minutes and after some time notifications stopped working and in notification section, on the top of the screen it shows "Notification service not working. Restart is required to re-enable the notification on your tracker. " in a red box. I tried rebooting my phone several time but I didn't work for me. Only reinstalling Fitbit app can fix this problem, but its only temporary solution for the next few minutes. I am on OxygenOS 9.0.15. Any advice or tip will be greatly appreciated. Thank you

[AdamDavies]

Hi,

Do you have the 6T?

[Kartheekpalla]

@AdamDavies Yes, I am using One plus 6T

[AdamDavies]

Same phone and same problem here!!

I've just tried the following to see if this helps.

Go to battery settings and go into battery optimization. Select Fitbit and select dont optimize. This forces the app to stay awake, as I think the battery optimization is causing a bug with the notification.

That's my theory anyway! Feel free to try with me and see how it goes?

Adam

[AdamDavies]

Unfortunately mine stopped again, notifications wont come through.

Can't work out why, fitbit dont seem to be able to help?

[AdamDavies]

Had mine working now for 2 days straight.

Turn off this setting..

[Kartheekpalla]

@AdamDavies I have tried the same but no luck 😞 

[AdamDavies]

Is the battery optimization off for the fit bit app as well?

If not, reinstall the fit bit all, turn it off, ensure the above setting is also off.

[Kartheekpalla]

@AdamDavies same issue 😞