Welcome to the Fitbit Community @TL123. I am sorry for the delayed response.
I appreciate your participation in the Forums and sharing the issue you're having with receiving notifications on your Fitbit Versa. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists.
Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them.
I'll be around if you need further assistance.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
