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‎12-17-2019 14:52 - last edited on ‎12-18-2019 16:14 by Fitbit Moderator

‎12-17-2019 14:52 - last edited on ‎12-18-2019 16:14 by Fitbit Moderator

I have a note 10 plus and I can't get it to sync with my versa 2 where I'm able to recieved  text notifications, missed calls etc. Is this a software issue with versa 2? When will it be compatible with note 10 plus?

 

Moderator edit: Subject for clarity

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‎12-18-2019 16:13

‎12-18-2019 16:13

Hello @Dwnm316, welcome to the Community Forums! It's a pleasure to assist you today.

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep in mind that since the Samsung Galaxy Note 10+ is not listed as a compatible device with our products and services, you can experience connection difficulties with it. We are constantly working and testing different mobile devices to make sure that they work as intended with our products and services. As it turns out, at this moment I'm unable to let you know when or if your mobile device will be added to our list of compatible devices, however, my best advice for you will be to constantly check our list for updates.

 

Keep me posted and let me know if you have any additional questions.

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