Not receiving text messages notifications

[GEEDAWG]

I am so totally distraught about Fitbit not being prepared when the iPhones were updated almost 3 weeks ago.  Since then I am no longer able to receive text messages. I get notified of my phone calls and the apps I have checked on for notifications.  Had a Fitbit app update earlier this week and yet another one today....and still nothing. So dissatisfied with this Fitbit product and/or the Fitbit company itself.

Moderator edit: updated subject for clarity and format

[GrubbyDuck]

Hi @GEEDAWG 

I've highlighted your very evident & clear dissatisfaction to the moderator team & asked them to come & help you.  I am sure one of them will do so & soon. 

Did you try taking this up with support? https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[Rich_Laue]

I'm sorry @GEEDAWG that this happened, fitbit also was unhappy when Apple made the changes to the way they handle notifications without informing third parties that will be affected. 

It was as much of a surprise to fitbit as it was to the fitbit users. 

As for Garmin, their user have been reporting this same iOS notification problem with the latest iOS version. 

BTW if you may want to read the Community Guidelines and unstick the shift key. People do not like being yelled at. 

[GEEDAWG]

Ouch ! and Ooops !! So sorry I broke the rules !! Doesn't change the fact I am not satisfied after following all the suggestions on what needs to be done on my part.  Nothing changed there either, along with no changes in getting my texts after multiple updates from Fitbit.  

[Rich_Laue]

You mentioned a notification with iOS and their is a link to the main thread on top of every page. 

Your best course we as fitbit users can give is to subscribe to that thread. This way you will receive any updates that fitbit posts. 

I think i explained the source of the issue with Apple not releasing any info on the changes they where about to make. 

[LizzyFitbit]

Hi @GEEDAWG, welcome to the Community Forums. @GrubbyDuck and @Rich_Laue, thanks for the heads up as well for your great help!

@GEEDAWG, thanks for the information provided and the troubleshooting steps that you've tried. I understand how you're feeling about not being able to use the notifications feature correctly. Since you mentioned to have an iPhone, let me share that we've received reports from our members who have been affected by this issue after updating to iOS 13. As @Rich_Laue mentioned, if your iPhone runs this version I'd recommend to check this thread for more updates. We'll continue working on this issue to enhance your experience with our products.

If you have any other question, feel free to reply back.

[GEEDAWG]

Thanks for trying to help. I have tried all these steps mentioned in this thread that I truly believe I no longer have to look at the steps. I’m just frustrated that this hasn’t been solved yet. And I see I’m not the only one having this issue. So it’s not me being an isolated case. Really loved my Fitbit till this issue. Hope it gets resolved soon. Thanks again for the attempt to help me some more.

Moderator edit: removed personal information

[LizzyFitbit]

Hi @GEEDAWG. Thanks for getting back and I'm sorry for the delay.

You're welcome and I appreciate your feedback. I get your point of view as the notification should be working on your Versa and I'm sorry that you're going through this situation. As mentioned before, we've received reports from other users that are having this situation after updating their phones to iOS 13. If this applies to you, my best advise is to keep an eye to this thread so you can receive further updates. Our team will continue investigating to bring a solution to all our users.

See you around.