Not receiving text notifications

[Bobonski]

In the last 12 weeks I don't receive text messages I've contacted support numerous times and still no resolution. Can anyone help wished I'd never brought it.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bobonski. I am sorry for the delayed response.

I am sorry to hear you don't receive text messages in the last 12 weeks. Thank you for mentioning that you've been in touch with our Support team regarding this issue. I totally understand how you are feeling and appreciate your time and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. If you're using an Android device, some of the users report that fixed the issue by downloading Google messages from the Google play store, and set as primary key board in settings. 

For more information about setting up and troubleshooting notifications, please see this help article: How do I get notifications from my phone on my Fitbit device? 

Please keep me posted, I'll be around. 

[Bobonski]

I've just download this so I will try this to see if it works.
Thanks Sarah

[LiliyaFitbit]

Hi @Bobonski, thank you for your reply.

I appreciate your efforts and will be waiting for your response in regards to this troubleshoot. 

Let me know how it goes. 

[Bobonski]

Hi
I've downloaded this app I've had 3 people text me and none have shown up
on my phone. But neither are emails either