Versa 2 inaccurate recordings

[Torgower]

Hi does anyone else have issues with recording their exercises?  

Mine some I've had the versa 2 doesnt keep track properly and the heart rate keeps dropping out . 

For instance I have just walked.for 110 mins and it hasnt recorded it.  

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Torgower. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that your Versa 2 is not tracking your exercises properly. Thank you for providing the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

You can find additional tips to make sure your activity is being tracked accurately in this help article: What are some tips to make sure my Fitbit daily activity is accurate?

Let me know if you have any questions.

[ramonamaz]

Hi! I’ve been having the same issue. In addition, the fitbit versa2 i have started vibrating out of the blue without reason. No new text or call. No notifications. I disabled all. I even factory reset. Im starting to think I made a bad choice by buying this

[LiliyaFitbit]

Welcome to the Fitbit Community, @ramonamaz . I am sorry for the delayed response.

Thank you for joining the thread and sharing that you've been experiencing the same issue. I appreciate the additional details. I understand how you are feeling and appreciate your feedback. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

If you have any questions, feel free to let me know.