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Not receiving weekly reports

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‎06-01-2019 07:51 - last edited on ‎06-02-2019 17:33 by

‎06-01-2019 07:51 - last edited on ‎06-02-2019 17:33 by

I am not getting my weekly updates for steps

 

 

Moderator edit: subject for clarity

 

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‎06-02-2019 17:41

‎06-02-2019 17:41

Hello @jathomas5655.jt, thanks for joining the Fitbit Community, it's great to have you on board!

 

I am glad to assist you with your concern about receiving weekly reports. I recommend confirming that your device has been syncing constantly. Please also make sure to sync your watch on Sundays. If you experience any difficulties with syncing, please try these troubleshooting steps: Why won't my Fitbit device sync?

 

I also recommend checking your spam folders and spam filter settings. 

 

I'll be around if you need further help! Robot Happy

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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