Versa display not working

[Kschultzy]

My screen has gone black, it is still keeping track of everything and every once in a while the screen will work again but just a short time...any idea on how to fix it?

[NellyG]

Hi @Kschultzy There are a few things you can try.

Do several restarts  Restart your tracker

Do a Factory Reset (settings app on the watch and scroll down to About)

Change the clockface in the app on your phone (to a fitbit one)

If none of these fix it then you will need to co tact Support (link in my signature)

[JuanJoFitbit]

@Kschultzy welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its display doesn't work properly.

I'd like to know if the issue persists or if it got resolved after following the great troubleshooting steps that shared @NellyG.

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 

[Kschultzy]

I tried the one suggestion about changing the clock setting from my phone to the Fitbit clock but the others I can’t do as I can’t see anything on the screen.  It started to work again for a minute then went black again. Seems like maybe there is something shouting out or something?!?

[Kschultzy]

Thank you for the suggestions. I have tried restarting my tracker however since I couldn’t see anything on the screen I’m not sure if it actually did restart!

 I have now reset the clock from my phone to a Fitbit clock and it actually seems to be working for now. It didn’t work at first but tonight it is on longer then it has before and I was able to restart from my watch.  

I didn’t do the factory reset since I could see anything but if it continues to work, I won’t need to!  

Thank you NellyG for the help 🙂

[NellyG]

Fingers crossed it keeps working but come back if it stops again.

[Mstein]

Hello Nelly. I am having the same problem as Kshultzy. Mine does not come on at all.  I have tried resetting with the back and bottom buttons but w/o display I don’t know if it reset.  My phone app can’t find it and it hasn’t logged anything since yesterday evening.  Also can’t  try changing the clock face as it’s not connected to the app.  Ugh. Contacted Fitbit support but may not hear back for a couple of days. I did swim with it yesterday, but I do that fairly often.  Any other suggestions? Thanks! 

[NellyG]

Hi @Mstein  No more suggestions Im afraid. You need to sort it with Support. Maybe @JuanJoFitbit can help your case with Support along when he isnhere again. Sorry Im not more help.