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Not syncing after Fitbit app update

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‎02-15-2020 06:34 - last edited on ‎02-16-2020 10:27 by Fitbit Moderator

‎02-15-2020 06:34 - last edited on ‎02-16-2020 10:27 by Fitbit Moderator

My versa now gets texts but does not sync 

Sent from Yahoo Mail on Android

 

Moderator edit: Subject for clarity 

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‎02-16-2020 15:34 - last edited on ‎09-16-2025 07:09 by Fitbit Moderator

‎02-16-2020 15:34 - last edited on ‎09-16-2025 07:09 by Fitbit Moderator

Hi @Nikon7734, it's nice to see you again participating here in the Community Forums, welcome back!

I'm happy to know that your notifications issue was resolved. Since you're experiencing syncing difficulties, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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