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Not syncing nor receiving notifications

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‎11-26-2019 05:37 - last edited on ‎12-02-2019 16:34 by Fitbit Moderator

‎11-26-2019 05:37 - last edited on ‎12-02-2019 16:34 by Fitbit Moderator

Purchased a new phone galaxy 10+ note. My fitbit no longer syncs to phone. I no longer get messages, alerts, phone calls or updates.  Deleted app and reloaded. Still having issues. 

 

Moderator edit: Subject for clarity 

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‎12-02-2019 16:26 - edited ‎12-02-2019 16:27

‎12-02-2019 16:26 - edited ‎12-02-2019 16:27

Hello @Simplyjenn, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

About the notifications issue, please check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured on the Samsung Galaxy Note 10+. After verifying this, please try the troubleshooting steps from: My Fitbit device isn't receiving notifications from my phone.

 

Keep me posted, I'll be around if you need anything else.

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