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Not syncing

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‎07-15-2019 04:50

‎07-15-2019 04:50

I recently upgraded to a Fitbit Versa. However, I've had nothing but problems ever since. I am about to return it if I can not figure out how to get it to sync properly and continue doing so! The versa is not sycing to the app on my phone consistantly. I have read every forum and help tips out there and tries everything they say and it still will not consistently continue to sync. Sometimes it will sync the current steps but it will not sync anything else. Please help!

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‎07-19-2019 16:27 - edited ‎07-19-2019 16:28

‎07-19-2019 16:27 - edited ‎07-19-2019 16:28

Welcome to the Fitbit Community @ANY103. I am sorry for the delayed response.  

 

Congratulations on your recently purchased Fitbit Versa. I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing your Fitbit Versa. I appreciate your efforts to resolve this. I totally understand how you are feeling and I am here to help you. Syncing difficulty is usually caused by a missing requirement and I recommend following the complete troubleshooting steps from this help article: Why won't my Fitbit device sync?  

 

If you're using a new Fitbit app version, I recommend checking this help article with useful information.

 

I'll be around if you need further help!

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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