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Versa apps error

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‎07-15-2019 07:29 - last edited on ‎07-19-2019 16:17 by

‎07-15-2019 07:29 - last edited on ‎07-19-2019 16:17 by

I got a new Versa limited and it syncs with my phone just fine. It will update my steps, heart rate, etc. but when I try to go to the apps on the watch all it will say is syn with your phone even though it is synced with my phone and I cant access any of the apps. Using Motorola Z2 phone.

 

 

Moderator edit: subject for clarity

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‎07-19-2019 16:16

‎07-19-2019 16:16

Welcome to the Fitbit Community @SunsetRunner. I am sorry for the delayed response. 

 

Congratulations on your new Fitbit Versa! I appreciate your participation in the Forums and sharing the difficulty you're experiencing with trying to go to the apps on your watch. Thank you for providing the additional details. Upon checking with our support team, I was told that you have already contacted them and that they were able to help you. I appreciate your time and efforts. 

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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