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Versa not syncing

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‎07-15-2019 08:06

‎07-15-2019 08:06

I've  has this Fitbit for a few months and have had this problem since I've had the device. I am noticing a common issue with others who have this device.  My fitbit randomly stops syncing. This time it hasn't synced for 20 days!! I have restarted the bluetooth,  uninstalled and reinstalled the app,  started the whole process as if it were brand new out of the box, changed my wifi connection and still won't  sync. I switched  to this Fitbit because I thought it would be an upgrade but it has been nothing but problems. Any  suggestions??

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‎07-19-2019 16:36

‎07-19-2019 16:36

Welcome to the Fitbit Community @Cherylinmd. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with syncing your Fitbit Versa. I am sorry to hear you are going through this situation. Thank you for your efforts to resolve this and providing the steps you've tried. Syncing difficulty is usually caused by a missing requirement and I recommend following the complete troubleshooting steps from this help article: Why won't my Fitbit device sync? 

 

If you continue experiencing difficulties, could you please let me know if you have any other tracker paired to your Fitbit account? What is the model of your phone and the operating system?

 

Please keep me posted! 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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