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Not syncing

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‎01-10-2020 11:06

‎01-10-2020 11:06

I'm having trouble syncing my phone with my fitbit I've tried fitbit info emails from then YouTube videos nothing any suggestions? I use Samsung s9

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‎01-11-2020 04:54

‎01-11-2020 04:54

@Sue187, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit versa since it won't sync with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they sent you an email requesting some information. Please reply to their last email and they'll be happy to follow up and assist you accordingly.

 

We appreciate your patience and time with this.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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