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Versa won't connect to phone's Bluetooth

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‎01-10-2020 01:49 - last edited on ‎01-11-2020 06:11 by Fitbit Moderator

‎01-10-2020 01:49 - last edited on ‎01-11-2020 06:11 by Fitbit Moderator

My versa lite will just not pair to my phone via Bluetooth. 

 

I have reset up my device to my Fitbit app numerous times. In my phone Bluetooth it comes up as one of my available previous paired items. However when I click on Versa Lite in my Bluetooth it just doesn't connect... Becoming very frustrating as I want to get notifications on my phone and play music 

 

 

Moderator edit: updated subject for clarity

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‎01-11-2020 06:10

‎01-11-2020 06:10

@JenAllen, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it won't connect with your phone's Bluetooth. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please let me know what is the brand and model of your phone. In the meantime, try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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