help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa doesn't count steps properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2020 12:34 - last edited on ‎01-11-2020 06:22 by Fitbit Moderator

‎01-09-2020 12:34 - last edited on ‎01-11-2020 06:22 by Fitbit Moderator

My Fitbit Versa only logs a fraction of  my steps, what can I do to fix it.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-11-2020 06:21 - edited ‎01-11-2020 06:31

‎01-11-2020 06:21 - edited ‎01-11-2020 06:31

@Conley1, I'm sorry for the late response. However, let me welcome you to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it's not tracking your steps properly.

 

Please restart your Versa as described in this help article. After this, please check out this help page which explains what you can do if the step count seem inaccurate.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes