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Versa 2 not charging

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‎01-10-2020 20:30

‎01-10-2020 20:30

Hi All,

 

I have put my Versa 2 to charge from quite some time. It wont charge.

I have tried 

1. putting it on charge when the fitbit logo comes up

2. syncing it with the mobile app 

 

It has been more than 1 hour since i have put it to charge. Please help!

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‎01-11-2020 04:51

‎01-11-2020 04:51

@desibrucewayne, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it won't take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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