help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not tracking right

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-16-2020 10:44

‎03-16-2020 10:44

When I do my run in the morning I log it after I’m done. After inputting the time and distance it erases miles and steps. I run until I hit 3 miles. After entering in my information it takes me down to just over 2 miles and erases about 1000-1500 steps. Anyone else have this problem?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-16-2020 11:02

‎03-16-2020 11:02

It is generally more reliable to use the Exercise App to start and end your run.  Then you don't have to log anything.

Logging a workout after the fact is really designed for the times when you were not able to wear the tracker.  When you manually log an activity, the parameters you input override the data that was actually recorded.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes