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Not vibrating for notifications

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‎11-12-2019 14:29 - last edited on ‎11-13-2019 10:50 by

‎11-12-2019 14:29 - last edited on ‎11-13-2019 10:50 by

Currently got Huawei P30 with Fitbit Versa since June this year and been receiving notifications fine, since this morning I am only able to receive calls through my fitbit. Have done the usual uninstall device from fitbit app, restarted and shutdown fitbit device and also uninstalled the app altogether and still nothing. 

 

Had a similar problem a few weeks back, fitbit chat was worse than useless and got my answer on here but the solution ain't working this time round. Anyone any other ideas/help??

 

A quick update.. I am getting notifications through but fitbit not buzzing/vibrating when this is happening. Also checked and not on Do Not Disturb. 

 

 

Moderator edit: subject for clarity

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‎11-13-2019 10:47 - edited ‎11-13-2019 10:48

‎11-13-2019 10:47 - edited ‎11-13-2019 10:48

Welcome to the Fitbit Community, @LaurenMunro.

 

Thank you for sharing the details of the difficulty you're experiencing with receiving notifications on your Fitbit Versa. I am sorry to hear about your experience with our Support team, I appreciate your troubleshooting efforts and providing the additional details. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the complete troubleshooting steps if the issue persists. 

 

If you continue experiencing difficulties, please confirm if your watch vibrates for other things like alarms?

 

Please keep me posted, I'll be around. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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