Notification not working Versa 2

[Abhilash_V]

I am not getting the notifications on my Versa 2. No call, message or email alert. Checked all the permissions and it is in allow status. On the Fitbit app it says phone need a restart. Did that as well. But no luck. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Abhilash_V.  

Thank you for all the details that you've provided about the problem that you've been experiencing with your Versa 2 watch. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed, so make sure to keep an eye on your inbox for further instructions. 

Have a great day. 

[catherine-hadad]

I am having the same issue with my Fitbit Versa Lite. I updated to the newest software and I get notifications on the watch but they do not vibrate any longer. I have restarted everything, updated everything, looked at all settings no help at all. Will not vibrate or highlight on the watch, if I click the button and scroll down I can see the notifications. Please fix. 

Moderator edit: format

[Dbyoung52]

I am having the same problem. No notifications on text or phone calls. I have gone in and turned off sleep mode and do not disturb and reset my Versa 2 and it worked for 2 days and then quit again.

[Abhilash_V]

I got a reply from the customer service. However the solution worked only for a day. Post that its back to no notification. I can't keep reinstalling the fit bit app as advised by the customer service. Looks like many of us are facing this issue and we need a resolution for this. 

[DavideFitbit]

Hello, thank you for your replies, and welcome to the new users in the Community forums, @catherine-hadad @Dbyoung52 @Abhilash_V.  

Thank you for confirming that you're still experiencing this inconvenience with your Fitbit devices. 

If you already checked all the necessary compatibility requirements, you have tuned off the Do Not Disturb Mode or Sleep Mode and if you already tried all the steps listed here to resolve problems with notifications and you continue to experience the same inconvenience with the notifications, I do recommend that you get in touch with the Customer Support team for further assistance with this. 

In that case, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[Dbyoung52]

I was finally able to sync my Fitbit and restart it and so far my
notifications are coming in!

[Jodisjourney]

I'm havi g the same issue and can't figure out how to correct it

[catherine-hadad]

i have tried everything that is listed. Plus restarted my phone multiple
times
erased the app and reinstalled, rebooted my watch. I really need to be able
to get a notification for my texts and messages. This is very important to
me.

Moderator edit: format

[DavideFitbit]

@Dbyoung52 Thank you for your reply and confirming that your notifications are coming in again! 

Thanks for the response, @catherine-hadad, and welcome to the Community forums, @Jodisjourney. 

If you already tried all the troubleshooting steps mentioned earlier and you continue to experience the same inconvenience with your notifications, I do recommend that you get in touch with the Customer Support team for further assistance with this.  The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[catherine-hadad]

Mine is now working. I ended up having to turn on all the notifications for
a day and then took off the ones I didn't want the next day.
Thank you,

Moderator edit: personal info removed

[DavideFitbit]

That's great news, thank you for sharing this update, @catherine-hadad! 

Have a great day. 😀