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Notification service is not running

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‎07-08-2019 00:18

‎07-08-2019 00:18

I have recently purchased the Versa watches and since then notification are not working. It always said the same error: Notification service not running. A phone restart is required to re-enable notification on your tracker.

I have tried to restart phone. Turn off the notification on device and in the app, re-installed the app, forgot the device and pair it again, disable notification, turn off and on the bluethoot, followed solution on fitbit help and here on fitbit community. Every time it seems to be working for couple of minutes, the message disappear, notification are receiving but then it stops. The error message shows again. Nothing help to me. 

 

Thank you for any suggestions. 

 

 

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‎07-10-2019 12:47 - edited ‎07-10-2019 12:48

‎07-10-2019 12:47 - edited ‎07-10-2019 12:48

Welcome to the Fitbit Community @Ketty. I am sorry for the delayed response. 

 

Thank you for sharing the details of the difficulty you're experiencing with receiving notifications on your recently purchased Fitbit Versa. I appreciate your troubleshooting efforts. I totally understand how you are feeling and I am here to help you. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists. 

 

If you're using an Android device, please make sure to check this help article: What should I know about using the Fitbit app on my Android device? I also recommend checking this post with useful information.

 

Let me know how it goes! 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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