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Versa Not tracking

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‎07-08-2019 08:27

‎07-08-2019 08:27

I agreed to the new update on 6/28 since then it has not kept track of sleep, heart rate, activities. The led lights aren’t working and the battery drains within 12 hours. Before this update I never had a problem and I could go 3-4 days before I had to charge it. I bought this Versa on October 24, 2018. I have done the rest and even reset it factory settings and started over. Still the same problems. This needs to get fixed since so many people are having same problems. 

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‎07-10-2019 12:55

‎07-10-2019 12:55

Hi @Smith4960, it's nice to see you again in our Community Forums! I am sorry for the delayed response. 

 

I'm sorry to hear about your experience with your Fitbit Versa after the new update. Thank you for providing the additional details and your efforts to resolve the issue. I totally understand how you are feeling, we're constantly working on improving our devices and user experiences. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

Feel free to reach out if you have any other questions.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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