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Notification service not running-Versa 2

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‎01-04-2021 08:46 - last edited on ‎01-07-2021 13:09 by Fitbit Moderator

‎01-04-2021 08:46 - last edited on ‎01-07-2021 13:09 by Fitbit Moderator

Hello, Fitbit community! My boyfriend got me a Versa 2 for Christmas and the first day everything worked just perfect. Since the second day of use, my notifications stopped working. I tried restarting the phone, unpairing the watch, I have even deleted the watch and reinstalled it. I tried to force stop the app, to clear cache, turn Bluetooth off and back on. I chatted 3 days ago with an employee that even if I told her I own a Huawei P30, she told me to solve the problem from the iMessage settings (which is an option available only on iPhones) and just now I tried to unpair then pair again the app. Also tried again to delete it and configure it again. Still not working. I wanted this watch for so long and now it only gets on my nerves... 

 

Moderator edit: updated subject for clarity

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‎01-07-2021 13:08

‎01-07-2021 13:08

Welcome to the Fitbit Community @Abbymcn.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

Our team is aware of this issue and is working to identify a resolution as quickly as possible. We're sorry for any trouble this could have caused. We appreciate your patience and look forward to getting you back on track.

 

If you have any question, please let us know.

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