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Notification service not running on Vversa

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‎10-14-2019 02:09 - last edited on ‎10-15-2019 06:25 by Fitbit Moderator

‎10-14-2019 02:09 - last edited on ‎10-15-2019 06:25 by Fitbit Moderator

I have just bought my fitbit versa light and for the past 2 weeks i have been trying to get the notifications working, this message dispals no matter what i do and has done since i originally downloaded the app: 

Notification service not running. A phone restart is required to re-enable notifications on your tracker.

I have restarted my phone, factory reset the watch and uninstalled the app, turned all notification and location settings off and on. I have a huawei p20 pro, any ideas on how to fix this?

 

 

Moderator edit: updated subject for clarity

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‎10-15-2019 06:25

‎10-15-2019 06:25

@Meg977 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's displaying a "Notification service not running" message. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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