Notification service not running

[Shellus]

A"phone restart is required to re enable notifications on your tracker"..

This message comes up often daily and even doing this procedure doesn't always work and when it does only works for a short time then get above message again. 

[NellyG]

Hi @Shellus  What phone are you using? Have a look at THIS  Help Article on troubleshooting Notifications.

[Shellus]

HUAWEI P20 Pro

[NellyG]

Thanks for that. There are special instructions for the Huawei P20 Lite model (different to yours, I know, but it might be helpful - see below). If nothing there helps you then you will need to contact Customer Support.

Fitbit Support  

HOW DO I USE THE FITBIT APP ON MY HUAWEI P20 LITE PHONE?

To use the Fitbit app on your Huawei P20 Lite phone, verify the following settings: 

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.