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Notifications and All-Day Sync

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‎08-01-2019 09:15

‎08-01-2019 09:15

I can't get my bluetooth to pair with my versa for notifications.  My bluetooth is on, under bluetooth the versa is connected. I have deleted my app on my phone and did a factory reset on my fitbit and still will not pair.  I kept getting the message "Bluetooth pairing Failed, call Notification and All-day Sync are disabled for now".  I even removed the versa from the phone several times and still get the same message.  I have the iphone XR. 

 

Thanks,

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‎08-04-2019 15:48

‎08-04-2019 15:48

Welcome to the Fitbit Community @DonnaGalvin. I am sorry for the delayed response.  

 

Thank you for sharing the details of the difficulty you're experiencing with Bluetooth and receiving notifications on your Fitbit Versa. I appreciate your troubleshooting efforts and providing the additional details. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists. 

 

Let me know how it goes!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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