NOTE: Confused as to why my original post was marked as 'Spam' by somebody. This is an (edited) constructive critique and, more overall, a question. Nobody is being targeted, nobody is being harassed, nobody is being abused or otherwise demeaned. The Community Guidelines are being followed.
Already aware that there are more than a few posts about ongoing Versa sync (Bluetooth, WiFi, etc.) problems, but I wanted to add to the pile because - y'know - numbers and what have you. This is a bit of a long read but I'm tired and disgruntled and disappointed.
Just to clarify, I've been using Fitbit products for around three or four years, largely without any complaint at all, but I've had no end of problems since upgrading from Fitbit's activity trackers to their smartwatches; the firmware quality and customer support all of a sudden seems to have bombed.
I'm one of those Pixel 2 users who just bought a Versa and immediately ran into Music Control and Notification problems which have sort of been fixed. Notifications are inconsistent, and Music Control works but displays the incorrect track name. Whatever, I can deal with that.
The problem is given that I've just returned multiple Fitbit devices to Amazon because of the same problems cropping up, so this is getting to be a tad ridiculous.
The fact that so many people are already reporting days-old Versas being cracked, phantom steps/vibrations/floors etc., Bluetooth and Wifi connectivity difficulties, significantly shortened battery life, issues with charging, incorrect or inconsistent sleep tracking, text message problems and more is a worry. It leads me to the concept that all some folks in some organisations care about is making up the bucks as fast as humanly possible and ignoring swathes of folks who have hit metaphorical walls with their products.
But I don't want to believe that, because up until recently the experience has been pretty decent and because of the devices I've owned I'm that little bit healthier. The same can be said for plenty of other users.
For those of us that continue to have problems, however, we're often left to deal with this by ourselves or are directed to online FAQs which we've often already read and otherwise haven't resolved much. I get that support forums exist so that customers can share their fixes, but why should the customer have to find fixes for so many problems straight out of the box? We just want our products to work to a more consistent degree than what they are, at the very least, and the fact that that hasn't been happening for a while for a number of the community is saddening, especially when returns are so difficult because these problems usually pertain to software as opposed to the item being faulty.
Will anybody from Fitbit be releasing any kind of correspondence regarding these problems with the Versa in the future? It would be nice to see.
Moderator edit: added label
Moderator edit: updated subject for clarity
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