Notifications are not coming through my Versa 2

[MyrsiniT]

Can't get any notifications, text etc on my Versa 2 from my Huawei. I have checked all the settings and I can't find anything related. Please help

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MyrsiniT. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back.

Have a good day. 

[MyrsiniT]

Hi,

I have tried to contact the Support Team but I never managed to talk
with any of them.
So, I am still having the same problem! Notifications are not coming to my
Versa 2.

I tried some things, such as I went to my phone(android) settings > apps >
Fitbit app > clear data > restart phone > login to Fitbit app > put ✓ to
the applications that I want to get notifications. This actually worked but
only almost for a couple of hours. Then again I wasn't getting
notifications on my Versa 2.
So, I tried the same procedure and it worked again for another 1 hour and
then stopped. I did it 4 times.
I don't know what else to do or what is the problem.

Unfortunately I will have to request refund or a new smartwatch, since the one I have received is not working.

I would appreciate your immediate response as I am trying to communicate with you from Thursday 7/4

Thank you in advance,

Myrsini T

[MarreFitbit]

@MyrsiniT Thanks for the details provided in your recent post, I understand where your concern is coming from. However, since you both have reached our to our Support Team for help, my best recommendation is to keep the conversation with them so they can find a resolution to your issue based on the troubleshooting steps you've already performed. So, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thanks for your understanding. Have a good day!