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Notifications are not coming through my Versa 3

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‎01-07-2022 16:17 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

‎01-07-2022 16:17 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

I am having trouble with my notifications and calls on my Versa 3.

 

Every day when clicking on notifications a red bar will appear saying 'Notification service not running. A phone restart is required...' 

 

I have restarted and the same message appears. I have even factory reset the watch but same problem.

 

It does connect but every day I have to delete it from my saved Bluetooth and 'force stop' on my settings for the Fitbit app and then reconnect it all again.. Every single day. Its extremely tedious to do every day. Sometimes I have to do this multiple times in the day. 

It's the same for calls too. 

 

Could someone please assist to sort this problem out once and for all. 

 

Moderator Edit: Clarified subject

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‎01-07-2022 16:41 - edited ‎03-28-2024 05:09

‎01-07-2022 16:41 - edited ‎03-28-2024 05:09

Hi there, @Misha_. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps that actually work for Huawei users; however, if you have another Android phone, I'd still recommend to give them a try:

  1. On your phone, open the Settings app > Apps and notifications > Apps.
  2. Tap Fitbit > Battery.
  3. Turn off the Power-intensive prompt option.
  4. Tap Launch.
  5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
  6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎01-07-2022 16:41 - edited ‎03-28-2024 05:09

‎01-07-2022 16:41 - edited ‎03-28-2024 05:09

Hi there, @Misha_. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps that actually work for Huawei users; however, if you have another Android phone, I'd still recommend to give them a try:

  1. On your phone, open the Settings app > Apps and notifications > Apps.
  2. Tap Fitbit > Battery.
  3. Turn off the Power-intensive prompt option.
  4. Tap Launch.
  5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
  6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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0 Votes

‎01-07-2022 21:14

‎01-07-2022 21:14

I was having the same persistent problem until I changed my clock from SpO2 Active to Pleat. Now it is back to its previous good behaviour!

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‎01-08-2022 01:03

In response to Gecko4

‎01-08-2022 01:03

How did you do that? 

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