Notifications are not coming through my Versa

[Debz2010]

I have restarted my Versa, deleted the app, reinstalled it and and still cannot receive messages etc 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Debz2010, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out.

In addition to the steps you've tried, I'd recommend following the troubleshooting steps provided here Why are notifications delayed or missing?

Keep in mind you won’t see notifications on your Fitbit device if you turned on the do not disturb or sleep mode setting on your device. To change these settings, see How do I navigate my Fitbit device?

On a side note, please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

When a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Let me know how it goes. 

[Debz2010]

The Do not disturb is definitely off 

• I have a Huawei p30 lite 
• I've tried everything 

[MarreFitbit]

@Debz2010 Thanks for getting back and for the update! 

Have you checked Sleep Mode as well? Do you get any error message in the Fitbit app? While I wait for your response, try the following steps:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

[Debz2010]

At the top of the notification page, there is a red box saying 

Notifications service not running. A phone restart is required to re enable notifications on your tracker... 

I have done this a few times 

[MarreFitbit · Accepted solution]

@Debz2010 If you're exactly getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Debz2010]

Thank you 

[Karma9]

Thanks for updating, Ive been having this issue as well. 

Where can we follow along for the resolution to the problem? 

[Debz2010]

I am waiting for them to get back to me 

[Msgray7]

I have been having this same problem for 6 months now , and have literally tried all your suggestions and still I’m not receiving my text messages.   I do receive calls on my Versa though.  That never failed me.   Please advise.  

[Lynky]

I uninstall and reinstall the app every day. I get less than a days use with notifications running properly, it is very poor that fitbit can't fix this problem. It's one of the reasons why you buy this watch for the notifications facility. Very unhappy. 

[MarreFitbit]

Hi @Karma9, @Msgray7, and @Lynky, thanks for already trying to troubleshoot this issue before posting here. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

As the moment, we don't have a specific date when this issue will be fixed. Our team is working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[StacyNg]

Brought 2 Fitbit versa and are having the same issue. I have until January 31 to return it. Had the Fitbit HR and ran into the same issue but everything I am doing now, fixed it. Very frustrating with the Versa. 

[terezkapet]

Oooh same problem here, constant reinstalling of the app, as nothing else seems to be working..

[Caitlinlavin3]

I’m glad I’m not the only one. It’s been weeks and it’s driving me crazy. I may make the leap to Apple at this point. Too many issues.