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Notifications bug

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‎08-15-2019 10:51

‎08-15-2019 10:51

My versa stops showing notifications every few hours. It is a new device, i set it up today only. It again and again displays the message that i need to restart my phone to receive notifications, and even on restarting multiple times it keeps showing the same message. It only goes away when i reinstall the app, and then appears again after a few hours. The music controls are also not working properly. What is the point of this costly smart watch if it cannot fulfill the basic functionalities only? I see posts which say the bug has been solved, but it hasn't been. I have a one plus 7 phone, which is running on android pie. Please provide me a permanent solution to the problem, else i would be forced to return the watch.

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‎08-15-2019 12:40

‎08-15-2019 12:40

Hi @Meen - I don’t see your phone on the list of supported devices but please check here to be sure. This incompatibility could be the cause of your issues. 

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‎08-15-2019 12:44

In response to SunsetRunner

‎08-15-2019 12:44

The list is maybe not updated, because it lists oneplus one, and my phone is just an upgrade of the same. And it has a higher version of android, so it should be supported.

And i am getting call notifications, but not any other

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‎08-15-2019 12:49

In response to Meen

‎08-15-2019 12:49

You may be right about the list, @Meen . Please contact Support to be sure. 

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