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‎07-31-2019 16:12 - last edited on ‎08-01-2019 13:36 by

‎07-31-2019 16:12 - last edited on ‎08-01-2019 13:36 by

I just got my fitbit versa and it was working fine after a couple days the notification vibration quit working and so did the notifications can not receive calls or texts, etc. I have the fitbit app on my Samsung phone and my desktop when I shutdown my desktop my versa started to work again which is weird because I had my computer on before and it all worked, I have reset everything, uninstalled and installed, checked that everything is on for notifications, so what did I do wrong? I hope this makes sense, I am old and not used to this new stuff!!

 

 

Moderator edit: subject for clarity

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‎08-01-2019 13:35

‎08-01-2019 13:35

Welcome to the Fitbit Community @DDLS.

 

Congratulations on your new Fitbit Versa! Thank you for sharing the details of the difficulty you're experiencing with receiving notifications from your Samsung phone. I appreciate your troubleshooting efforts and the information that you started receiving notifications again after you shutdown your desktop. Usually a missing requirement is the cause and I recommend checking the following article with useful information for the Android users:  What should I know about using the Fitbit app on my Android device?

 

You can confirm the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists. 

 

I'll be around if you need further help!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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