Notifications from Samsung Note 10 on Versa 2

[tlk7006]

have the issues been resolved with getting phone notifications on your fitbit from your Samsung Note 10? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @tlk7006, welcome to the Community Forums. I'll be glad to help you with your inquiry about the notifications not coming through your Versa 2.

Are you getting any error message in the Fitbit app on your Samsung Note 10? If so, what it is?

In the meantime. I'd recommend trying the troubleshooting steps provided here: Why are notifications delayed or missing?

I'm looking forward to your response, keep me posted.

[tlk7006]

I tried everything it suggested and still it is not working. 
Sent from Yahoo Mail on Android

[MarreFitbit]

Hi there @tlk7006, I appreciate the update. Thanks for reporting the issue with the notifications not coming through your Versa 2 while using your Android phone. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[tlk7006]

I am thinking of returning my fitbit as one of the appealing features was phone notifications.  Will this issue get resolved? Are there other Fitbits with the features of the Versa that sync with a Samsung Note 10?
Sent from Yahoo Mail on Android

[MarreFitbit · Accepted solution]

Hi there @tlk7006. I totally understand where you're coming from. I'm afraid to say that this issue is affecting Android users and Fitbit devices, we do not have an estimated time frame about when this issue will be fully solved. If by any chance you have any other compatible mobile phone you can sync with, you may try switching to it.

I'd like to give thanks for the feedback you've provided towards our product. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.