Notifications not always reaching the Versa.

[SunsetRunner]

Hi everyone,

Got my versa about 2 weeks ago and mostly for notifications (I can't use my phone at work but I need to get updates from my child's nanny). Previously had Apple Watch and there were no problems at all:((

The issue is that notifications DO come but sometimes. If I remove my watch and wear it again I will need to go to Fitbit app and sync the watch manually for notifications to work (even after this it's not giarguaranteed that I will receive them). Today I missed a very important call because of this... Very annoying! Has anyone else got the same issue? It feels just like a lucky draw, I am never sure... what can be done that the notonotificns are persistent? please help!

And yes, I've checked everything 100 times, everything is switched on and connected. 

Moderator Edit: Clarified Subject + Format.

[Julia_G]

Hi, @SunsetRunner, I am not sure what the reason is, but it does seem to help if you have removed the watch for a time to make sure you re-set up notifications in your app, or, if you are using Android, go to your app and under notifications click on the 3 dots top right and select "send a test notification" to make sure it is working.

[Littleoleme0102]

i'm having the same problem.  I got my fitbit versa a week ago and everything was working fine.  Now it doesn't notify me when my phone rings, I receive text messages, or email.  I have checked everything and reinstalled the software.  If it doesn't start working I will return it.  I have an old Pebble that does the same thing.  I don't need to spend this much money on something that doesn't work.

[SunsetRunner]

Thank you! Do you mean remove the watch from Bluetooth? Unpair it for some time? Three dots work but again just SOMETIMES! 

[Julia_G]

Hi, @SunsetRunner, if you disable notifications and then set them up again that should help.

You can also unpair your Versa in your phone's Bluetooth settings and then return to the Fitbit app.  If notifications are turned on that will force a re-pairing.  (You can go back to your phone's BT settings to confirm that it has re-paired) 

[MarcoGFitbit · Accepted solution]

Hello @SunsetRunner and @Littleoleme0102, have a warm welcome to the Fitbit Community. It's great to see you too @Julia_G, thanks for all your help.

@SunsetRunner and @Littleoleme0102, I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried in hopes to resolve this issue. Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else.