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Notifications not working on Versa

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‎12-27-2019 01:01 - last edited on ‎01-02-2020 08:42 by Fitbit Moderator

‎12-27-2019 01:01 - last edited on ‎01-02-2020 08:42 by Fitbit Moderator

why does it say notifications service not running turn your device off to enable this to work done all this nothing...uninstalled the app yesterday worked but now no notifications coming through 

 

 

Moderator edit: updated subject for clarity

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‎01-02-2020 08:49 - last edited on ‎05-17-2025 12:12 by Fitbit Moderator

‎01-02-2020 08:49 - last edited on ‎05-17-2025 12:12 by Fitbit Moderator

@lesleyhalligan2 Welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with the notifications on your Versa and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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