help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Notifications not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-03-2019 00:05

‎10-03-2019 00:05

Hi!

My Versa Lite has suddenly stopped showing any notifications. My android phone is on the list of compatible phones. 

I have re installed the applications several times, I have tried every trouble shoot options available. The message that keeps popping up is that a phone re start is required. Initially, the notifications would re  start with a phone re start. However, this is not helping anymore. 

This is a frustrating purchase. 

What can be done to resolve this?

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-03-2019 02:17 - edited ‎10-03-2019 02:17

‎10-03-2019 02:17 - edited ‎10-03-2019 02:17

I had the same problem, but only with the whatsapp notifications. All others are working on mine. This is a known problem which accured with the new update in september. But only for whatsapp. Are you sure that all notifications are not working? If so, it might be a different problem. But if it is only whatsapp, then you just have to wait for the new update, as they are working on it now..

Best Answer
0 Votes

‎10-03-2019 02:53

‎10-03-2019 02:53

What I just did, was;

1. Deleting my fitbit app from my phone.

2. Reboot my phone.

3. Re-installed the app.

 

And now it is working again.

 

Hope this works for you as well!!

Best Answer

‎11-25-2019 22:32

In response to brennyraas

‎11-25-2019 22:32

The Fitbit Versa Lite has been my most disappointing purchase yet. 

I have tried everything from resetting to factory default, to reinstalling the apps multiple times. I restart my phone and the fitbit, re sync it almost daily, hoping for a miracle!

It does not sync even though sync all day is on. No messages or phone calls come through!
 
It is so frustrating, and the response from Fitbit has been even more frustrating than the product itself! None of the solutions work.
Best Answer
0 Votes